ORDERS AND SHIPPING
Do I need to create an account to place an order?
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits: -Track your orders and review past purchases -Request an exchange or return directly from your account -Add pieces you love or missed out on to your Wish List -Save your address and card details so you can shop even quicker in future.
How do I reset my password?
If you‘ve forgotten your password, request a link to reset it or follow the ‘Forgotten password’ instructions on the ‘Sign In’ page.
Where do you ship to?
We ship internationally to all countries listed on our e-Boutique check-out page. Should you require shipping to a country not included in the list, contact us and we will do our best to arrange it. To ensure the secure delivery of your order, Nadine does not ship to post office boxes. Nadine is able to accept post office box addresses for your billing needs.
How much does the shipping cost and in how many days I will receive the package?
Delivery is entrusted to a courier under the following conditions: Delivery in Italy: 2-3 working days - cost € 8.00 charged at the time of purchase 3-5 for Sardinia, Sicily, Calabria - cost € 10.00 charged at the time of purchase Delivery in Europe 5-7 working days depending on the country of destination - cost € 15.00 charged at the time of purchase.
Will I be charged duties and taxes?
All taxes and duties are included in the final price for UK, US and EU deliveries, so no surprises at arrival. If you're based in Canada or elsewhere you might be charged taxes and duties upon delivery.
How can I check the status of my shipment? When will my order arrive? / Where’s my package?/ How can I track my order?
You will receive an email with the tracking number and a link to the courier's website where you will be able to track the delivery. If in doubt, you can reach our customer service who will help you track your package ( link to contact us page)
My order shows it was delivered and I did not receive my package. What should I do?
If your parcel's tracking information shows it has been delivered but you can't find it, try the following options: First, verify your shipping address, to do this, locate your tracking number in the shipping confirmation email or log into your account and check your order history. Check that a delivery attempt notice has not been left. If you have a concierge try to inquire if it was left there. Check if someone else has accepted the delivery as a neighbor or another family member. Some packages travel through multiple carriers; check your inbox or wherever you receive packages. If you still can't find the package, contact the courier, find the number via the tracking link.
When will I be charged?
When you place an order, the payment on your credit card is authorized, without being accounted for. As soon as the order is processed from the warehouses, we will proceed to charge the amount of the items shipped, while the amount relating to any canceled products will be released and will be available again on your credit card / Paypal account. We inform you that the display of this operation may require different timing depending on the circuit used and this operation does not depend on our systems: you can request more information directly from your bank. If the order is canceled, the payment authorization given at the time of purchase is denied by our systems: in this way the amount will be available on the credit card again.
Are credit card payments secured?
We can guarantee that every purchase is made in total security. We have an SSL certificate that guarantees the encryption of the payment pages and the confidentiality of your data.
Which forms of payment do you accept?
Accettiamo le seguenti forme di pagamento: Carta di credito (Visa, Visa Electron, Maestro, Mastercard, Postepay, American Express) PayPal Bonifico bancario (MyBank e Sofort)
Will I receive an invoice?
For each purchase made it is issued a confirmation document. In case you may need an invoice, you must request it at the time of finalizing the order, when entering the payment details. In this case you will receive the document in electronic format.
Can I place an order online and collect it in store?
No, the online purchase and in-store collection service is currently not active. You can contact our stores directly and ask for the availability of the garment you have selected, so that you can go directly to the store that is most convenient for you.
Can I change or cancel my order?
Yes, you can change or cancel your order free of charge, as long as it has not already been shipped. To change or cancel an order, contact us (link to contact us page) with your order number.
Incomplete order/ damaged item / wrong item. What should I do?
In the event of an incorrect item, missing or damaged item, contact us at:firstname.lastname@example.org indicating the order number and the codes of the missing products or the damaged item. In the latter case, indicate your preference between the replacement of the item or the refund: the procedure will be the same as for the return and there will be no additional costs for you. In the event of a faulty item, any defect reported will be checked before replacement or refund.
Can I have a gift package and/or gift receipt?
Yes, we offer special gift packages free of charge. Just tick the “Gift Package” option on our e-Boutique check-out page. You can also request a gift receipt, so that the recipient of the Nadine creation does not see the price, but is still able to exchange it in case they prefer another item.
How can I redeem an existing gift card?
If you need to redeem a Gift Card, please contact our Customer Care team (link to contact us page) for help with placing your order.
Can I request a gift card?
Yes, you can request a gift card for the desired amount. The gift card will only be valid for online purchases.
RETURNS AND EXCHANGE
Can I exchange my item?
Seen something else you prefer? We can arrange an exchange for you provided you’re happy to cover the additional return and delivery costs. Simply contact us (link to contact us page) to start the exchange process.
Can I return my item?
We want you to be completely satisfied with your purchase. Nadine items purchased through our e-Boutique can be returned for exchange or refund within 14 days following delivery, free of charge. You may return your NADINE items in a new and unused state, with the respective tag and original purchase receipt. NADINE will not accept any return if the item shows signs of wear, has been used or has been altered from its original condition in any way.
How do I return an item?
Should you wish to make a return for exchange or refund, simply contact us (link to contact us page) with your order number and we will provide you with a prepaid return shipping label with our return instructions.
Are returns free?
Provided your NADINE item is returned to us in its original condition, we will happily refund you the full amount minus the cost of shipping.
When will I receive my refund?
After our staff has received the return and checked the integrity of the products, the refund procedure will be carried out, of which you will be informed by email. The conclusion of this procedure will take place within 14 working days from the date of receipt of the return, by crediting the amount to the payment method used at the time of purchase. We inform you that for payments by credit card, the refund display times vary depending on the banking circuit used, over which we have no control. If the payment is made by bank transfer, Customer Service will contact you to ask for the IBAN code to proceed with the refund.
I returned my item but the card I used is no longer active
Has the card used to place your order been lost / stolen / deactivated? Don't worry, the refund is made to the bank account linked to your card. For tax reasons we must reimburse the item to the same credit card used during the purchase.
What happens if my refund has been approved but I haven’t received back the amount after 14 days?
Contact Customer Service (contact link) with the refund confirmation, they will carry out the appropriate checks.
Where are Nadine creations manufactured?
Nadine stands out as a brand of excellence Made in Italy. 90% of the garments you find on our online store are made in Italy, the remaining 10% is divided between Made in France and Made in PRC.
How can I receive updates on Nadine offers?
To sign up to our newsletter, simply enter your email address on the bottom of the NADINE homepage. You can also create an account and select "I want to receive the NADINE newsletter" located after the fields required to create your account. Some of our offers are available only for our customers who own an account. This is why, to be eligible, we recommend you to create an account.
Can I place a custom order?
By contacting Customer Service you can request advice to place an order for items from our collection, which are not available on the moment. We point out that for this service, payment of the entire order will be required upon confirmation. Production times can usually vary from 15 to 21 working days.